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Reach out and confirm the below, so we can get you a replacement right away:- The item(s) you did receive in your package- The shipping address for your replacement if it is different than the original order- If the package looks opened or tampered w

What if an item is missing in my order

Orders & Payment

What is hair cycling, and why is it important?

Why are multiple shampoos and conditioners recommended?

How often should I switch between the recommended products?

Will using multiple products damage my hair?

What if my hair type is unique or has specific needs?

How do I know which product to use first?

What is the difference between the Scalp & Detox routine and the Targeted routine?

What if I prefer to use just one product?

Can I mix Freewill products with other brands in my routine?

How long will it take to see results?

Hair Cycling and Product Information

How do I cancel my order?

What do I do if I receive the wrong item in my order?

Can I make changes to an existing order

What is your Return Policy

Returns

What is your shipping policy?

What if my package gets lost or arrives damaged?

Shipping & Tracking

Rewards and Promotions

What if an item is missing in my orderUpdated a year ago